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Please note: Enbridge Inc. does not take responsibility for the content of this website as information may be out of date or no longer accurate as of December 17, 2018.

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What To Do In An Emergency

What you should do in a pipeline emergency situation:

  1. Stop work immediately and move as far away from the leak as possible (upwind, if possible)
  2. Avoid contact with escaping liquids and gases
  3. Call 911
  4. Call the toll-free, 24-hour Enbridge emergency number for your area
  5. Follow instructions provided to you by Enbridge and local emergency responders

 If you do not know the location of the pipeline leak, shelter in place:

  • Immediately go indoors and close and lock all windows and outside doors
  • If you are operating equipment or a motorized vehicle, turn the engine off and immediately go indoors
  • Turn off appliances or equipment that circulate air such as exhaust fans, gas fireplaces, gas stoves, heating ventilation and air conditioning (HVAC) systems
  • Turn down furnace thermostats to the minimum setting and turn off air conditioners
  • Leave open all inside doors
  • Avoid using the telephone, except for emergencies, so that you can be contacted by emergency response personnel
  • Stay tuned to local radio and television (battery-operated) for possible information updates
  • Even if you see people outside, do not leave until told to do so

What you should not do in an emergency situation:

  • Do not touch any liquid or vapor could that may have come from the pipeline.
  • Do not drive into the area or start your car
  • Do not light a match
  • Do not turn on or off anything that may create a spark, including cell phones, telephones, light switches, vehicle alarms and flashlights
  • Do not operate pipeline valves

What happens next?

  • Enbridge personnel may shut down or isolate sections of the pipeline or facility
  • Enbridge and local emergency responders will work as a team to control the situation
  • Enbridge will work with applicable agencies to remediate any impacts caused by the leak